Who should build a culture of quality?

How to use different disciplines to support a culture of quality that builds quality into people, processes and products.

Key insight

Different disciplines can build quality at various organisational levels to promote a quality culture.

Top takeaway

Building quality into different levels of an organisation enables it to cultivate a Culture of Quality that takes a more holistic view of people, processes and products. This approach can help create a healthy socio-technical system. To improve quality across all levels, you can use quality engineering as a philosophy, framework and tool and consider your position and influence within your organisation.